Professional profile.
In this case, only the know-how about omnichannel and WhatsApp Business API is detailed.
I am passionate about communication technology and software design, with extensive experience in supporting and advising companies in the approval process of the WhatsApp Business API before Meta.
Experience and key skills:
1. Experience in WhatsApp Business API: I have worked closely with the WhatsApp Business API, thoroughly understanding its operation, technical and legal requirements to guarantee correct integration in the companies I advise.
2. Knowledge of regulations and policies: I stay up to date with the latest WhatsApp Business API and Meta regulations and policies, ensuring that businesses meet all necessary requirements to obtain approval.
3. Personalized advice: I offer personalized advice to each company, analyzing its needs and objectives to design an optimal implementation strategy and maximize the potential of this communication tool.
4. Omnichannel integration: I have experience in integrating the WhatsApp Business API with various omnichannel platforms, guaranteeing fluid and coherent communication across all contact channels.
5. Development of customized solutions: In addition to the implementation of the API, I collaborate in the development of customized solutions such as customer service bots and ordering systems, adapted to the specific needs of each company.
6. Focus on customer experience: I understand the importance of providing an exceptional customer experience through the WhatsApp Business API, and ensure that businesses are prepared to respond quickly and effectively to their customers' queries and requests. .
7. Problem solving: I am used to facing technical challenges and finding effective and efficient solutions to overcome any obstacles during the approval process and subsequent implementation.
8. Teamwork: I stand out for my ability to work as a team, collaborating closely with the company's internal staff and other professionals involved in the project to achieve successful results.
Other experiences:
Leader in digital mass communication strategies to boost product turnover, brand recall and the search for new markets.
Leader of teams of trainers to train entrepreneurs in Digital Marketing.
Since 1993 making commercial agreements with large and medium-sized companies, as well as Chambers of Commerce. In this last sector, agreements have been reached that last for years, for example, with the Chamber of Commerce of Barranquilla, CCFatatativá, CCTunja, CCCartago and 10 more.
Experience in installing software for Call center and PBX: support for the implementation of the Ssangyong motor Colombia Call center, the Cali Chamber of Commerce. Likewise the Chevrolet vehicle dealers: Automarcali and Auto Superior. With the ability to manage work groups. Compliance with results with goals defined in numbers and times.
Experience in mobile application design. University professor, trainer and consultant in sales management and creation of new products and Marketing with more than 3000 hours of experience.
Professional profile.
In this case, only the know-how about omnichannel and WhatsApp Business API is detailed.
I am passionate about communication technology and software design, with extensive experience in supporting and advising companies in the approval process of the WhatsApp Business API before Meta.
